Portrait of Ingrid Marshall in a black blazer

FOUNDER & PRINCIPAL CONSULTANT

Ingrid Marshall

Developing People. Empowering Leaders.
Transforming Organizations.

Ingrid Marshall brings 22 years of experience in business training and employee development, supported by a master’s degree in Workforce Education and Development. Her background spans global call centre operations, business process outsourcing, leadership development, learning design and performance improvement. She connects diagnosis, strategy and practical implementation to strengthen workforce capability and organizational performance.

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Professional Summary

Strategic learning and workforce development executive with 22+ years of experience across education, telecommunications, financial services and business process outsourcing. Her expertise includes regional programme coordination, facilitator development, quality assurance, competency frameworks and performance improvement.

Core Competencies

Administrative & Workplace EffectivenessProfessional DevelopmentPersonal Development & EffectivenessSales, Marketing & Customer ExperienceSupervisory & Leadership DevelopmentManagement & Organizational DevelopmentCommunication & Relationship ManagementCustomer Service & Service ExcellenceTeam DevelopmentTrain-the-Trainer & Learning Development

Professional Experience

Jan 2024 – Apr 2026

Director — Organization Development, Americas

Sagility

  • Led regional leadership development across multicultural operating environments.
  • Designed regional onboarding and employee development programmes.
  • Coordinated trainer certification and provided leadership coaching and mentoring.
Jan 2022 – Apr 2024

Director — Organization Development

Sagility

  • Oversaw employee and leadership development for managers and support leaders.
  • Designed learning experiences supporting leadership effectiveness, customer experience, culture and accountability.
Mar 2016 – Dec 2021

Associate Director / Senior Manager / Manager / Consultant

HGS — OD & Performance Management

  • Established and scaled the Learning & Development function.
  • Developed competency frameworks and business training standards.
  • Conducted internal audits contributing to ISO re-certification.
Nov 2012 – May 2014; Dec 2014 – Aug 2015

Learning & Development Consultant

JN Group / JNBS

  • Managed learning and development activities and addressed performance gaps.
  • Designed people manager workshops, internship and management trainee programmes.
  • Coordinated train-the-trainer sessions and online learning solutions.
Feb 2006 – May 2012

Progressive Training & Quality Roles

Digicel

  • Advanced through training support, training specialist, and quality assurance management roles.
  • Delivered training and quality support across multiple locations.

Education

MSc, Workforce Education & Development

University of Technology · 2013

Bachelor of Education (Honours)

University of Technology · 2003

Technical Teacher Education, Credit Diploma

University of Technology · 2001

Certifications & Professional Development

  • QMS Internal Auditor — ISO 9001:2008 · Lloyd’s Register · 2013
  • Level IV Train-the-Trainer · HEART Trust/NTA (VTDI) · 2012
  • Additional development in high impact leadership, business writing, presentation skills, voice and speech, time management and Microsoft PowerPoint.

Industries Served

Education, Telecommunications, Financial Services and Business Process Outsourcing.

Your people. Your next chapter.

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